Customer Service is Very Bad

Hello Game Gateway, your customer service department, Daphne(Staff) and Anisha(Manager) are very rude and don't know how to deal with customers, I was there on Tuesday 04/06/2019 and there was only 1 staff in the department, people were waiting over an hour for help, I have witnessed Daphne shouting at customers and Anisha as a manager completely ignored me and walked passed me when I called her for help, as I had questions for her just to know what is the process, I said hi mam, excuse me and she ignored me walked passed me. The experience was very bad.