Customer service is the reason for stores closing

Why do customers start resorting to buy things from online when I'm a registered customer at game and buy on credit they can't recall my slip. I stay a hour away from the store they want me to take the item back give me a call back which they never do, Potchefstroom Game and helper Thandiwe this store is tired give them a permanent break they work at doing nothing. Time to close my account and get credit card and go to online purchases, yes this post sent to RCS