Customer service in shambles

The service at Game in Vincent Park East London is appalling to say the least. I was there last week Saturday to exchange an item, needless to say we stood there waiting for someone to help us,and we were sent from pillar to post without any assistance.Their customer service needs a shake up,u cannot on a Saturday have one person working the Customer service desk.And the sad thing about it is that a lot of people that were in the queue were complaining about the lack of service that they always get at the store.