Customer service game

my son's bike was bought on the 25/12/2020 as a birthday present which passed in December and it eventually arrived 2days before Christmas very late then it was faulty the back wheel has a factory fault.

I am very unhappy about the treatment I got from game I have email correspondence for all my follow ups at one point I was told the delivery is delayed for unknown reasons so they can assist me with a refund or I can just wait indefinitely I suppose. Then came the drama of returning the bike to them I contacted game on the 28th via email rep**** 2days later at their own sweet time only to tell me they have to book it for inspection and that can only be done on the 04/01/21 when they open the date passed they said nothing I called ,I sent emails I begged but no one ever came back to me until I decided to walk in at game stores centurion then there I was able to get assistance.

There is no customer service at game just an overdose of apologies no assistance my worst online experience ever