1 reviews | Active since Oct 2015
Customer Service - Game
<p>On Sunday 26 March 2017 I visited Game Stores in Promenade Mitchells Plain. I went to the selve where I would ussually find the cheese, to my surprice there wasn't a single block of cheese. I enquired with the nearest Game employee I could find, this Lady told me that the cheese have all been removed from the selve to avoid theft, I must tell her which cheese I want and she will get it for me. I could'nt believe that someone at Game would actually think out something like this..... My immediate thought was how many people will come to Game Stores with the intention to ***** cheese and how many people will actually want to buy cheese and find the selve empty, unlike me, how many people will walk away to another store without even enquiring about it. I also want to point out that the Game Store in Cape Town at Grand Central give you a feeling that the staff is not very helpful, they enjoy more to relax around and chat each other up, not caring about their customers.</p>
We acknowledge receipt of your complaint with reference ***9.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***9.
Thank you for bringing this matter to our attention. We can understand how frustrating it must have been. Please accept our sincere apologies.
Please note we have escalated the matter to Senior Management for investigation and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
