1 reviews | Active since Nov 2012
Customer Service Appears to be Dead
<p>It is so sad that we have to utilise a website designed for complaints to get retail shop's staff to react and give us the customer service that should be given from the first moment we walk into their stores. Game seems to constantly let me down regarding this, i have complained before as they never carry sufficient stock of advertised items on promotion and once again i am struggling with customer service in East London's branches, the same way i used to struggle with the Game stores in Joburg. In this particular instance, I am just not getting feedback from the Gilwell Mall branch regarding my contract upgrade. They've been "busy" with it since Tuesday but if i don't phone them, I don't hear from them. The lady helping me is never available and when I leave her messages she doesn't return my calls. It is exhausting to have to deal with this kind of lack of service on a constant basis, that is why today i am saying something about it instead of the normal "just keep quiet and let it go" attitude that i normally adopt.</p>
Thank you, the store manager did contact me but unfortuately i will not be renewing my contract through Game. This case was not a stock issue, but rather an issue of staff not keeping a customer informed about their query - in this case, the status of the system for contract renewals. Thank you for your (and the branch's) response.
Thank you, the store manager did contact me but unfortuately i will not be renewing my contract through Game. This case was not a stock issue, but rather an issue of staff not keeping a customer informed about their query - in this case, the status of the system for contract renewals. Thank you for your (and the branch's) response.