Customer Service a thing of the past

Good day , We bought a fridge during the month of June 2018 at Game stores but via online system. After just a few months the clip of the freezer broke and the shelves are cracked. I made numerous call to the supplier to tell them how bad the quality of the interior is of the fridge. The phone was either engage or got cut off or it just went to voicemail to say they busy.

I contacted Game online - told them that the numbers they gave me is not working. I than had to log a call with Game again where I had to take pictures of the fridge - I sent them a picture of the broken clip and the cracked shelves. I think it was over a week or so a technician came to my house to fix the clip of the freezer. My dad and my son was at home and he told them that they could not replace the shelves because he had the wrong size with him. This was strange to me because I needed to send model number etc.

I only learnt later when I responded to the call I logged with game that the shelves will not be replaced because it is no longer under warranty. Now if Hisense responded to me timeously I would have still be under warranty.

I sent Hisense numerous emails but receive no response and the Game online consultant told me that I need to contact the supplier. I threatened to take the fridge to the nearest Game stores and consultant said that I'm not allowed to bring the fridge back. I was not informed about the warranty previously. I'm not happy with the fridge and want the shelves replaced or my money back. As a customer I purchase a fridge to last me more than a few months.

This weekend the clip of the freezer broke again, I sent the technician a sms to advise that the clip of the freezer is broken. No response again. This morning I sent another email to Game online store regarding the fridge - I did not receive a response as yet. This has been a very frustrating adventure for me both with Game as well as their supplier Hisense who definitely do not know how to treat a customer.