Customer Service

Hey on 17 January 2015 I bought a gazebo at game Paarl, On Friday 30 January at my son's athletics I opened it, luckily my friend was there to assist me & he also have a gazebo like mine, but the heavy duty 1. He saw that a ***** was missing & as we opened it, he saw that it was bend. & advised me to pack it away & take it back to game, unfortunately I lost the slip. On Monday I emailed the Paarl branch, when no one rep**** on my mail, I called, than I talked to the manager, he said that I must sent the barcode & my last 4 digits of my card, so that he can look up my slip. I did that. We are not from Paarl, we are from Saron & luckily for me my sister had to go & see her dr in Paarl, I asked her to take the gazebo with, but than Margeret was very rude to her, the other sales assistant told her that they have many complaints regarding this gazebo, I bought this specifically because its easy to assembly, but than I get this kind of attitude from the sales assistant.