Customer service

On the 08th May 2021, I bought the Hisense 95L from the Zevenwacht store. The gentleman that helped me was Innocent. Sale went through and was advised the delivery will take place the problem.

Monday came no delivery. Took the day off because I did not know what time delivery will be. Tuesday I called spoke to Monique said she give me 30 minutes I will call you back and hour passed and once I again I am called back. Still no assistance because Monique is on the tills. I then get transferred to the appliciance dept and speak to Winston who advise let me look into this and will call you back. An hour passed I called back and asked to Winston who had gone to lunch. I then requested to speak to a manager. I spoke Themba and she advised she will look into and get back to me.

Saturday when I was assisted if Innocent checked the warehouse stock I would have know that there was no stock. To happy to make a sale and not setting expectations that you don't have stock. Themba managed to get me the freezer from the N1 store.

I only got my freezer delivered on Thursday finally.

I am appalled at the customer service from your store. Clear indication that you only worried about making a sale and not the impact and inconvenience you have on your customers journey. All I get is a sorry for your staff not doing what they get paid to do. Why must I call back to follow up on my item purchased because your store does not know what customer service is. If I was told on Saturday you don't have the item, I would have had an expectation but no this is to much trouble.