YD
Yolanda D
1 reviews | Active since Mar 2022
13 Nov 2024, 13:32
******* customer service
******* customer service!!! Game owes me a card refund, I was told it will take 14 working day which is new for a card payment but still after 14 working days still no refund... Customer service keeps singing the same song of "escalating" this is very unprofessional for such a big store... Totally disappointment
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Game's replyOfficial
14 Nov 2024, 10:51Hi Yolanda, thank you for reaching out. I'm sorry, the funds are not reflecting in your account and understand your frustration. This is certainly not the experience we want you to have. I've checked your details and your query was dealt with by our complaints team and email with proof of the refund was sent to you. Kindly check your spam and junk folders if it's not showing in the inbox.
Game's reply14 Nov 2024, 10:51
Official
Hi Yolanda, thank you for reaching out. I'm sorry, the funds are not reflecting in your account and understand your frustration. This is certainly not the experience we want you to have. I've checked your details and your query was dealt with by our complaints team and email with proof of the refund was sent to you. Kindly check your spam and junk folders if it's not showing in the inbox.