"Customer is a Nuisence" Game Centurion Mall

<p>Today I went to Game at Centurion mall wanting to buy camping equipment. When I got to the store, no one was available to assist at the "camping" department. I walk to the entertainment desk and asked for help. The gentleman told me to go to the information desk.</p> <p>I went there only to find Molefe the "Customer Service Manager". Molefe did not acknowledge me, whilst on the call. Yes he was talking to another branch and I believe he wanted assistance with an item a customer asked for. When I stood there for a good 10min without acknowledgement, I excused hime, he turned around with a look on his face. I waited. After all that waiting, I asked the guy, "...couldn't you just acknowledge me?" He went on for me, screaming. Then I asked him if he even knew what I was there for, he decided to tell me that he was busy. He quicky acknowledged a customer behind me and continued to tell me that he doesn't have more hands. When I asked hom why wasn't I acknowledged, seeing that he acknowledged the client behind with instance. He just asked me "what do you want". Okay then I asked "is it because that I'm black that I have to wait and the others get acknowledged quickly?" He then decided that he was going to leave me right there.</p> <p>I then asked for another manager, Mourice, who was next to him. Mourice responded by saying "What do you want.." I said is the gentleman the only manager in the store, Mourice said "...do you have a hearing problem sir..." Well at that time I've heared it all. </p> <p> </p> <p>I then stepped aside to contact the customer service department and Winnie took my call. Winnie contacted the store and spoke to Mourice. The man told Winnie a totally different story. He failed to tell Winnie that he asked if I had a hearing problem. As if the "hearing problem wasn't enough, he went on and told Winnie that I was a nuisence who did not wanna be helped. He told winnie that he was about to throw me out of the store as I'm a nuisence he did not have time for. The call ended with the Mourice laughing with Winnie on the phone and he put the call down.</p> <p> </p> <p>Winnie had promised to contact me back, but then after the call with the manager, she decided not to call me back. I guess that was it. I called the customer service number few times withour an answer and the when I tried the number when I got home, Winnie answered again. She did not wanna hear my story, but believed what the manager said. </p> <p> </p> <p>There was no resolution to the story and I guess Game Centurion Mall is the standalone business owned by Mourice who can just do as he pleases.</p>