1 reviews | Active since Sept 2014
Customer Injured In Game Store and they are not bothered
<p>My wife was injured in the East Rand Mall Game Store. A rep was busy playing around with a segway. Its a heavy solid 2 wheeled product that you stand on a move around. The staff memeber said she was learning how to use it at the time in the store. The store manager at the time didnt know where to find the proper documents to complete etc at the time of the accident. They requested my wife go to a doctor to get the injury checked up etc and send them the bills. The doctor said it was a bad sprained anckle. This was swollen and there was also a cut on her leg which has now left a scar. This incident happened over a month ago (Anckle still a bit swollen). We paid the doctors bills, Hospital scan bills as well as double the cost of fuel for 2 weeks for me to drive my wife to work and back daily as she couldnt drive not forgetting the my wifes pain and suffering as well as my time wasted sitting in peak hour traffic 4 times a day driving from Boksburg to Sandton. All requested info was sent to the Game branch (Hector and Nicole were dealing with the issue) and no positive feedback was given as yet. We keep phoning or emailing and we get no reply. I went to the store last tuesday and spoke to the Manager (Victor) and he said he will get feedback and let us know the next day and still nothing. I really want to warn all Game customers of the unsafe and unmanaged conditions instore and should you be injured they will make you take cash out your pocket to pay for medical bills then give you the runaround. From today i will be updating the progress of this claim on this site just to keep you informed. Thanks Sheldon</p>
I have received a similar reply on the 11 April 2017... Still no feedback
Good morning,
We acknowledge receipt of your re-occurring call and apologise for any inconvenience caused. We escalated the matter to Senior Management for investigation where after they will contact you to discuss this matter. Please do not hesitate to contact me should you need further assistance in this matter. Thanks.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and Dion Wired
Game Care: 0 ********** 2273
Fax2mail: ********** 221
I have received a similar reply on the 11 April 2017... Still no feedback
Good morning,
We acknowledge receipt of your re-occurring call and apologise for any inconvenience caused. We escalated the matter to Senior Management for investigation where after they will contact you to discuss this matter. Please do not hesitate to contact me should you need further assistance in this matter. Thanks.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and Dion Wired
Game Care: 0 ********** 2273
Fax2mail: ********** 221
Also on April 26 !!!
Good Day
I acknowledge receipt of your enquiry with reference ********** 3 and referred the matter to management, who will be in contact with you to assist in this matter. Thanks
Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
9th Floor, North Tower Liberty Towers 214 Samora Machel Street |Durban|4001
Tel: ********** 350 | Fax: ********** 278 | Fax2email: ********** 006
Also on April 26 !!!
Good Day
I acknowledge receipt of your enquiry with reference ********** 3 and referred the matter to management, who will be in contact with you to assist in this matter. Thanks
Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
9th Floor, North Tower Liberty Towers 214 Samora Machel Street |Durban|4001
Tel: ********** 350 | Fax: ********** 278 | Fax2email: ********** 006
My wife was injured while shopping within a Game store and we have been dealing with Game management for over a month now..Please get this issue resolved between Game and Tevo and get back to me. As per my knowledge that premises is occupied by a Game Store so responsibility of keeping there customers safe should be taken by Game management...My wifes claim should be sorted out immediatly, Game and Tevo should sort out there own issues regarding the claim and not involve the customer.
My wife was injured while shopping within a Game store and we have been dealing with Game management for over a month now..Please get this issue resolved between Game and Tevo and get back to me. As per my knowledge that premises is occupied by a Game Store so responsibility of keeping there customers safe should be taken by Game management...My wifes claim should be sorted out immediatly, Game and Tevo should sort out there own issues regarding the claim and not involve the customer.
Good Day. We have still not received any positive feedback regarding this issue.
Good Day. We have still not received any positive feedback regarding this issue.
Its been over a week now and still no positive feedback from Game or Tevo. Phinda did contact my wife saying they wanted to pay the medical bills...Is this how Game and Tevo operate or take care of there customers?? My wife was injured in your store by an employee that was learning how to use a segway..She didnt just mistakly fall or bump herself on a shelf!!! For somebody to just say ok its fine we will just pay your medical bills and not even offer an apology for a staff member being negligent in store is apauling. What about the pain and suffering we been through due to this incident?? Game and Tevo discuss it reasonably and offer us a solution that would benefit us as well as allow us to shop in your store with a peace of mind that should anything like this ever happen again we would be treated fairly atleast... At this stage and regarding the process and prolonged hassle speaking to deaf ears all i can say is Customers of Game and Tevo please be aware that should you or a family member ever be injured in any way in a Game store firstly the blame will be passed onto a 3rd party then you will have to be wasting your time calling..emailing and physically going to a store to try get some positive feedback and it take months causing you more stress. In whichever way you get injured they will just say they will pay medical bills after months.. the pain and sleepless nights...the blood lost..the time you spend limping around...the time it takes to heal..the scar left behind..the stress your family has during this time...the special arrangments you need to make during the time (to get to work and back or whatever)...THEY DONT CARE !!!
Its been over a week now and still no positive feedback from Game or Tevo. Phinda did contact my wife saying they wanted to pay the medical bills...Is this how Game and Tevo operate or take care of there customers?? My wife was injured in your store by an employee that was learning how to use a segway..She didnt just mistakly fall or bump herself on a shelf!!! For somebody to just say ok its fine we will just pay your medical bills and not even offer an apology for a staff member being negligent in store is apauling. What about the pain and suffering we been through due to this incident?? Game and Tevo discuss it reasonably and offer us a solution that would benefit us as well as allow us to shop in your store with a peace of mind that should anything like this ever happen again we would be treated fairly atleast... At this stage and regarding the process and prolonged hassle speaking to deaf ears all i can say is Customers of Game and Tevo please be aware that should you or a family member ever be injured in any way in a Game store firstly the blame will be passed onto a 3rd party then you will have to be wasting your time calling..emailing and physically going to a store to try get some positive feedback and it take months causing you more stress. In whichever way you get injured they will just say they will pay medical bills after months.. the pain and sleepless nights...the blood lost..the time you spend limping around...the time it takes to heal..the scar left behind..the stress your family has during this time...the special arrangments you need to make during the time (to get to work and back or whatever)...THEY DONT CARE !!!
Good Day.
As per the settlement offer on the fuel and medical cost regarding the consequences of the wreckless behavior of your staff member and my reply stating - we have used cash out of our pocket to pay the medical bills as well as pay the etra fuel cost. Your offer to reimburse the fuel and medical cost should not have taken 2 months...this incident was at the game store, there are cameras and i am sure that you viewed the recording as well as read the statments from the witnesses and from the employee that caused the incident so why so long to put forward a settlement so we could get this issue resolved? Johan from Game and Phinda from Tevo please assist in getting this issue resolved today. Thanks
Good Day.
As per the settlement offer on the fuel and medical cost regarding the consequences of the wreckless behavior of your staff member and my reply stating - we have used cash out of our pocket to pay the medical bills as well as pay the etra fuel cost. Your offer to reimburse the fuel and medical cost should not have taken 2 months...this incident was at the game store, there are cameras and i am sure that you viewed the recording as well as read the statments from the witnesses and from the employee that caused the incident so why so long to put forward a settlement so we could get this issue resolved? Johan from Game and Phinda from Tevo please assist in getting this issue resolved today. Thanks
Just an update on the injury to my wife in a Game Store: I have received an email from a 4th party now stating the following: (I would like some public opinions regarding there statments..)
1. Please be advised that when an unfortunate incident like the above has happened a claimant is expected to try and mitigate their loss.
(So does this mean if you injured by a reckless stuff member within a store you should just get up dust yourself off, wipe the blood of go spend your hard earned money getting treatment, endure extra cost such as fuel because you need to get your wife to work or she may loose her job, waste hours in a day sitting in traffic, suffer in pain because of there rectlessnes, any many more behind the scenes stuff to endure... etc etc etc ??)
2. We have noted some of the monies were paid by the medical aid GEMS, which relates to (Unknown persons name removed) for Cervical spine etc. and not relates to an Ankle injury and thus the amount of R501.80 is excluded as it does not relate to this incident.
I do not even no who they referring to or what cervical spine issues...this is probably somebody elses claiming for an injury within a store that they mistakenly added to my claim and want to deduct moneys that we paid the hospital caused by there untrained staff members actions.. :(
3. Looking at the ankle injury which seems to be relating to your wife’s injury – the doctor confirmed no fractures or dislocation and that there was soft tissue swelling. This is an indication there won’t be future medical expenses.
(Is there any doctor that could please give me this statement in writing so should there be any future pain etc i can revert accordingly??)
4. Your fuel claim will not be entertained – As we believe it will be a very fruitless exercise to get you to prove the distance between the hospital / doctors rooms and where you stay , proof of KM’s driven verses your fuel slips and that all of it was used for this injury.
(My opinion is this is a very fruitless statement as i have stated on numerous occassions the distances travelled as well as why i had to travel it to Phinda where he offered to pay the fuel claim as per AA rates etc..Also i have not even taken into account the trips to the Game store as well as doctors and hospital visits...)
5. We are willing to offer the R1432.01 (Money i spent in doctors fees due to this incident) in consideration of pain tablets , bandages etc. which amount is what has been proven to have been spent on the injury medicals.
(Medical Claims - R1432.01 + Fuel - R1672.48 = R3104.49 This amount they agreed to settle by Phinda as it was money i paid out from my pocket!!!) Now should i forget the fuel costs i endured to there misconduct?? Also should i forget the Pain and Suffering as well as discomfort we endured due to this???)
6. Should you take the insured’s name to the media or social networks we shall appoint our attorneys and take legal action.
Do i take this as a treat and be scared to tell people what i experienced while shopping at GAME??
Do i take the R1432.01 and loose my R1672.48 in cash i spent on Fuel??
Do i not request Game for a settlement figure to cover up for some of the pain and suffering and discomfort as well as time wasting we endured due to there lack of responsibilty in keeping customers safe while on there premises?? (In common sense i should not be asking them for this they should be offering a settlement...)
Do i be afraid of this treat, shut my mouth and just take whatever they say or they will appoint there attorneys and take legal action because i spoke out in public and said what had happened to our family while shopping in a Game store and what is still being done to us??
Is freedom of speech no longer legal in SA????
7. We now await return of a signed document in order to process payment
(So after giving me false information...offering a percentage of what i spent in cash as a settlement...saying whatever happend to us in the GAME store is not of any of your concern...Treatening me with legal action if i speak my mind to public..Do you really epect me to entertain your settlement offer (From your petty cash box) of giving me part of what i spent because of your untrained staff member and unsafe shopping environment????)
MY WIFE WAS SHOPPING AT GAME...
AN UNTRAINED STAFF MEMBER THAT WORKS WITHIN THE GAME STORE INJURED MY WIFE..
I PAID R3104.49 IN DOCTOR, HOSPITAL AND FUEL BILLS...
MY WIFE SUFFERED PAIN AND WAS UNCOMFORTABLE FOR OVER A MONTH...
MY 2 AND 4 YEAR OLD KIDS COULDNT RELY ON THERE MUM AS MUCH FOR THE TIME...
i HAD TO RESCHEDULE MY DAILY ROUTINES IN ORDER TO WASTE HOURS IN PEAK HOUR TRAFFIC FOR 2 WEEKS AS WELL AS TAKE CARE OF KIDS AND EXTRA C****S FOR THIS TIME...
AND YOU WANT TO OFFER ME R1432.01 ????
GAME YOU ARE LIABLE FOR THIS ISSUE...STOP PASSING THE BUCK AND SITTING BACK LIKE THIS IS A PETTY FALSE CLAIM AND EXPECT OTHERS TO UPHOLD THE STANDARDS OF YOUR STORE, NAME AND REPUTATION CAUSE THEY WONT AND ARE DEFINATLY NOT DOING SO NOW!!!
I have spoken to Johan (Manager at Game East Rand), Hector (Manager at Game East Rand) and Nicole who all promised to get this matter resolved a long time back already but instead the buck has passed hands a number of times already with feedback that is either non existant or utter *******...
GAME - LET ME KNOW IF YOU WOULD BE REFUNDING THE MONEY I SPENT R3104.49 AS WELL AS OFFERING US SOME SORT OF COMPENSATION REGARDING ALL OF THE ABOVE COMMON SENSE OCCURANCES THAT RESULT FROM A FAMILY MEMBER BEING INJURED AS WELL AS KIDS BEING INVOLVED.
PLEASE NOTE I DID NOT PUT A MONETARY FIGURE ON SETTLEMENT AS I AM OPEN TO AN OFFER AS I TOLD JOHAN A WHILE AGO WHEN WE SPOKE. BUT IF YOU WANT TO INSULT ME WITH RIDICULOUS OFFERS THAT REQUIRE ME TO LOSE MONEY PLEASE DONT WASTE BOTH OUR TIMES AS I WILL NEVER AGREE TO THAT. YOU ARE MORE THAN WELCOME TO POST YOUR REPLIES AND FEDDBACK HERE !!!
Another thing...REGARDING THIS STATEMENT -Should you take the insured’s name to the media or social networks we shall appoint our attorneys and take legal action.
I WILL BE POSTING ALL RELEVANT FEEDBACK ON SOCIAL MEDIA AND ANYBODY THAT WANTS TO LISTEN AS I BELIEVE FREEDOM OF SPEECH IN SOUTH AFRICA IS STILL LEGAL!!!!!
Just an update on the injury to my wife in a Game Store: I have received an email from a 4th party now stating the following: (I would like some public opinions regarding there statments..)
1. Please be advised that when an unfortunate incident like the above has happened a claimant is expected to try and mitigate their loss.
(So does this mean if you injured by a reckless stuff member within a store you should just get up dust yourself off, wipe the blood of go spend your hard earned money getting treatment, endure extra cost such as fuel because you need to get your wife to work or she may loose her job, waste hours in a day sitting in traffic, suffer in pain because of there rectlessnes, any many more behind the scenes stuff to endure... etc etc etc ??)
2. We have noted some of the monies were paid by the medical aid GEMS, which relates to (Unknown persons name removed) for Cervical spine etc. and not relates to an Ankle injury and thus the amount of R501.80 is excluded as it does not relate to this incident.
I do not even no who they referring to or what cervical spine issues...this is probably somebody elses claiming for an injury within a store that they mistakenly added to my claim and want to deduct moneys that we paid the hospital caused by there untrained staff members actions.. :(
3. Looking at the ankle injury which seems to be relating to your wife’s injury – the doctor confirmed no fractures or dislocation and that there was soft tissue swelling. This is an indication there won’t be future medical expenses.
(Is there any doctor that could please give me this statement in writing so should there be any future pain etc i can revert accordingly??)
4. Your fuel claim will not be entertained – As we believe it will be a very fruitless exercise to get you to prove the distance between the hospital / doctors rooms and where you stay , proof of KM’s driven verses your fuel slips and that all of it was used for this injury.
(My opinion is this is a very fruitless statement as i have stated on numerous occassions the distances travelled as well as why i had to travel it to Phinda where he offered to pay the fuel claim as per AA rates etc..Also i have not even taken into account the trips to the Game store as well as doctors and hospital visits...)
5. We are willing to offer the R1432.01 (Money i spent in doctors fees due to this incident) in consideration of pain tablets , bandages etc. which amount is what has been proven to have been spent on the injury medicals.
(Medical Claims - R1432.01 + Fuel - R1672.48 = R3104.49 This amount they agreed to settle by Phinda as it was money i paid out from my pocket!!!) Now should i forget the fuel costs i endured to there misconduct?? Also should i forget the Pain and Suffering as well as discomfort we endured due to this???)
6. Should you take the insured’s name to the media or social networks we shall appoint our attorneys and take legal action.
Do i take this as a treat and be scared to tell people what i experienced while shopping at GAME??
Do i take the R1432.01 and loose my R1672.48 in cash i spent on Fuel??
Do i not request Game for a settlement figure to cover up for some of the pain and suffering and discomfort as well as time wasting we endured due to there lack of responsibilty in keeping customers safe while on there premises?? (In common sense i should not be asking them for this they should be offering a settlement...)
Do i be afraid of this treat, shut my mouth and just take whatever they say or they will appoint there attorneys and take legal action because i spoke out in public and said what had happened to our family while shopping in a Game store and what is still being done to us??
Is freedom of speech no longer legal in SA????
7. We now await return of a signed document in order to process payment
(So after giving me false information...offering a percentage of what i spent in cash as a settlement...saying whatever happend to us in the GAME store is not of any of your concern...Treatening me with legal action if i speak my mind to public..Do you really epect me to entertain your settlement offer (From your petty cash box) of giving me part of what i spent because of your untrained staff member and unsafe shopping environment????)
MY WIFE WAS SHOPPING AT GAME...
AN UNTRAINED STAFF MEMBER THAT WORKS WITHIN THE GAME STORE INJURED MY WIFE..
I PAID R3104.49 IN DOCTOR, HOSPITAL AND FUEL BILLS...
MY WIFE SUFFERED PAIN AND WAS UNCOMFORTABLE FOR OVER A MONTH...
MY 2 AND 4 YEAR OLD KIDS COULDNT RELY ON THERE MUM AS MUCH FOR THE TIME...
i HAD TO RESCHEDULE MY DAILY ROUTINES IN ORDER TO WASTE HOURS IN PEAK HOUR TRAFFIC FOR 2 WEEKS AS WELL AS TAKE CARE OF KIDS AND EXTRA C****S FOR THIS TIME...
AND YOU WANT TO OFFER ME R1432.01 ????
GAME YOU ARE LIABLE FOR THIS ISSUE...STOP PASSING THE BUCK AND SITTING BACK LIKE THIS IS A PETTY FALSE CLAIM AND EXPECT OTHERS TO UPHOLD THE STANDARDS OF YOUR STORE, NAME AND REPUTATION CAUSE THEY WONT AND ARE DEFINATLY NOT DOING SO NOW!!!
I have spoken to Johan (Manager at Game East Rand), Hector (Manager at Game East Rand) and Nicole who all promised to get this matter resolved a long time back already but instead the buck has passed hands a number of times already with feedback that is either non existant or utter *******...
GAME - LET ME KNOW IF YOU WOULD BE REFUNDING THE MONEY I SPENT R3104.49 AS WELL AS OFFERING US SOME SORT OF COMPENSATION REGARDING ALL OF THE ABOVE COMMON SENSE OCCURANCES THAT RESULT FROM A FAMILY MEMBER BEING INJURED AS WELL AS KIDS BEING INVOLVED.
PLEASE NOTE I DID NOT PUT A MONETARY FIGURE ON SETTLEMENT AS I AM OPEN TO AN OFFER AS I TOLD JOHAN A WHILE AGO WHEN WE SPOKE. BUT IF YOU WANT TO INSULT ME WITH RIDICULOUS OFFERS THAT REQUIRE ME TO LOSE MONEY PLEASE DONT WASTE BOTH OUR TIMES AS I WILL NEVER AGREE TO THAT. YOU ARE MORE THAN WELCOME TO POST YOUR REPLIES AND FEDDBACK HERE !!!
Another thing...REGARDING THIS STATEMENT -Should you take the insured’s name to the media or social networks we shall appoint our attorneys and take legal action.
I WILL BE POSTING ALL RELEVANT FEEDBACK ON SOCIAL MEDIA AND ANYBODY THAT WANTS TO LISTEN AS I BELIEVE FREEDOM OF SPEECH IN SOUTH AFRICA IS STILL LEGAL!!!!!
Good Day
With regard to the above situation regarding my wifes injury within the Game East Rand mall store...Game management have have pushed the issue to Tevo and they have requested banking detail to reimburse part of what we spent because of there untrained staff members stupidity. I believe Game is responsible and it is there duty to reimburse whatever we spent as well as offer a settlement because of this issue being treated so bad... We spent R3104.49 in cash...would you be settling this amount as well as offering a settlement for all the inconvenience?? As mentioned this is a Game store we shop at not Tevo...Game sources products and stock there store to sell to public so Game is responsible. (Also this is not the first time a customer was injured in a game store by Tevo sales staff so i dont understand why you treating this matter or acting as if this is the first time your employees have injured a customer!!!..)
Urgent reply needed
Thanks
Good Day
With regard to the above situation regarding my wifes injury within the Game East Rand mall store...Game management have have pushed the issue to Tevo and they have requested banking detail to reimburse part of what we spent because of there untrained staff members stupidity. I believe Game is responsible and it is there duty to reimburse whatever we spent as well as offer a settlement because of this issue being treated so bad... We spent R3104.49 in cash...would you be settling this amount as well as offering a settlement for all the inconvenience?? As mentioned this is a Game store we shop at not Tevo...Game sources products and stock there store to sell to public so Game is responsible. (Also this is not the first time a customer was injured in a game store by Tevo sales staff so i dont understand why you treating this matter or acting as if this is the first time your employees have injured a customer!!!..)
Urgent reply needed
Thanks