Customer Harassment by grade two collectors

With the Carina virus, forcing almost everyone I know down into the financial ******* dump, I myself got behind with my MASSBUILD account That was in January of this year. I did my best to pay the account, and catch-up on what I was in arrears. They started of, once or twice a month. Then the harassment started . Once or twice a month, turned into once a week. That escalated to once or twice a day.

I was even asked to send them proof of payment. When asked if they are sure that the calls are recorded, and revering back to those recordings, I only got the sorry ser replay. And on payments not reflecting, I advised them to update their system. That seems to be an impossibility for these grade two employees.

Are these people just getting paid to harass customers into such frustration that you beg, borrow or ***** just to get rid of them. From phonecalls, to sms's to emails, they just never stop. And every time it comes back to, sorry ser.

If I was wrong, and stopped paying the account, fine. But I tried my best to keep up the payments, and catch-up on what I was in arrears.

And then there is a gap between RCS and the collectors. RCS sends email with account. Minutes later the collectors phone with different amount, and from there on, the harassment just goes on from day to day, from Monday to Saturday.

Trust that this will stir someone into alertness.