Customer harassed and handed over for not agreeing to pay for ********** purchases.

On the 1st July I logged a ***** claim in the Durban Pavillion store while purchases were happening under my name and account in a Johannesburg store to the value of R11 000. After weeks of trying to get this issue resolved, game proceeded to hand me over to credit collection for not paying for the amount that was under investigation, even though I had been assured that I would not be held liable for this large amount. Consultants were extremely rude and unhelpful, demanding payment be made even though this was an ongoing ***** case. Game has a 21 day turn around time on their ***** cases yet they told me that due to a large backlog on their side they would not be able to deal with this ***** case in that time. This then began the series of issues and calls from claims stating that I was liable to make payment. I cannot understand how their inability to handle ***** cases timeously becomes their customers problem. On the 1st September I received an sms to say that the issue had been resolved and that I can collect my new card from a game store. 1. I will NEVER support your business again after being treated like a ******** when I had been a faithful customer in excellent credit standing. 2. After requesting numerous call backs from Game and RSC no one has to today called me to confirm the account has been sorted out and the purchases with their interest has been removed. 3. Being 9 months pregnant I am currently unable to get to a game store to resolve this matter yet your customer service offers absolutely no support , in spite of this entire dilemma being due to poor security and safety precautions from RSC and Game. 4. I have at no point received an apology from Game or RSC for the insulting and demeaning way in which this entire process was handled. They have absolutely interest in protecting or retaining their customers. Appalling service!!!