Customer carries expenses

I recently bought a KIC fridge at Alberton City less than 3 months ago. The fridge stopped working and I reported it ( Job number KJ****) . Now the problem lies with that the fridge is in Arcadia (Pretoria) but when I contacted Alberton to find out if they can liaise with Games Stores in Pretoria for the replacement fridge (as the technician mentioned I needed the fridge to be replaced). To my surprise, is that the staff personnel at Game Alberton City told me I should bring the fridge to Alberton City since the other Games won't have my records. So now the expenses of carrying a fridge from Pretoria to Alberton City and getting the replacement fridge and drive back to Pretoria is not fair on my part.