1 reviews | Active since Jan 2016
customer care repair complain 29438/29518
0n the 3rd of dec 2015 i went to game fourways to book my phone for repaire no 29438 because it was freezing.after a week they called that is back.i send my sister to collect for me.when i got home afterwork is when i realize that is not my phone,MY is blue and black and the one they gave was silver and black the screen cracked and iem no being tempered with.they i send back .they booked it with the reapire no 29518.after two weeks i called to check they told me is not yet back.then i asked for the hisense no.when i call them i spoke to the guy called ruben he told they have same phone and they can also pick up something has happened to it from the store level.A week later i went to the store check it, upon me complain i recieve a massage that my phone is back,but it was the same phone with a charge of R900.then i have ask to see the storemanager,apparently he was not in and the sales manager Graham help me and he said there is nothing he can he will wait for the storemanager the followin day.i am not happy about the service i have recieved at game i m not happy at i need my phone back,
We acknowledge receipt of your complaint with reference ***2 and apologize for your inconvenience in this matter.
The repair was collected on the 16th of December 2015, and signed that everything is in order. Only 2 days later did you returned the phone claiming it is not your phone. unfortunately there is little evidence to prove that the phone collected was not your phone, and anything could have happened between the 16th and the 18th of December 2015 when the phone was returned to the store.
At this point in time we are un able to offer you any further assistance in this regard.
Regards.
Customer Service Team
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2 and apologize for your inconvenience in this matter.
The repair was collected on the 16th of December 2015, and signed that everything is in order. Only 2 days later did you returned the phone claiming it is not your phone. unfortunately there is little evidence to prove that the phone collected was not your phone, and anything could have happened between the 16th and the 18th of December 2015 when the phone was returned to the store.
At this point in time we are un able to offer you any further assistance in this regard.
Regards.
Customer Service Team
***
Tel: ***73