Customer care doing a bad job

I called Game store Kenilworth on Wednesday the 3rd January 2024, because I have a problem with my fridge. My call was transferred to a manager and after 5minutes the call was dropped. I called back and asked for my call to be returned and I'm still waiting. Then I called customer care and spoke to Mihlali, she gave me a ticket number ***, she confirmed a technician would come out in 24 to 48 hours, I provided her with the invoice, model number and a picture of the temp that is faulty of the fridge. On Friday after 48 hours I called to follow up as the technician never arrived. I called customer care back and spoke to Miche and Rene which informed me that the call was never logged. They then assisted with logging a call. Today Monday the 8th January the technician has still not contacted me to arrange an appointment, my fridge is currently off and I had to get rid of allot of food. This has been an extremely bad experience with the customer care of Game, I am very dissatisfied with there manner of handling this situation.