Customer care disappointing

Sunday, we bought a Raleigh bike for our daughter and left it at customer care for assemble. Yesterday afternoon, Game tried calling us, but we missed that call by 1 minute. We tried and tried to call them back, the receptionist put us through like three times but to no avail. Today i called again and after ages, customer care answered and i spoke to a lady there and she took my refence number and said she will check and call me back but that did not happen. I called again and was put through a gentleman but he told me to hold on and put me through to an a line that just rang and rang. i eventually cut the call and called again asking to speak to a manager, i was put through to a gentleman who actually was helpful, went with his mobile to customer care and verified that my bike was ready for collection. This has been frustrating and time consuming. Customer care leaves a lot to be desired. Also wasted a lot of my airtime on these unsuccessful calls. Very disappointed.