Customer

Hi My uncle was at game Rustenburg to purchase a tv for me on Friday the 31st July 2020,since i was on isolation and couldn't make any movement i gave him my I'd copy because the tv license is under my name.

When he arrive there they told him they won't be able to assist him i must be present in order for them to assist, he explained that since m on isolation i won't be able to come to the store,he called me and I tried to speak to the sales consultant over the phone and she didn't want to hear my story and keep telling me about their procedures.

I asked the consultant to give me their store email address so that i can send an email allowing my uncle to purchase a tv for me on my behalf and send a copy of my I'd as well since i can't come to the store, she refused.

I asked the consultant if i can speak to her store manager n she said yes and i was put on hold for an hour and told that the store manager can't speak to me ...

With the customer service i received from the store i am not happy at all as a customer because my health comes first and i should also not take chances to infecte others because we really don't know how does this covid infect us.

The consultant kept on saying i should come to the store, i really don't know if they were trained about covid and if she know what is isolation because clearly it shows that the consultant was clueless and didn't know how to handle my reguest .