Crushed to the core

I bought a fridge in December, the fridge was faulty. contacted game customer service first week of Jan, a complaint was logged, the following week the technician came confirmed that the fridge was faulty. I was contacting them everyday for an update. We stayed without a fridge a whole month to date ,they are not communicating with me at all, I'm the one calling everyday, only now Monday the 2nd of Feb they collected the fridge, then I called to let them know, the person dealing with my complaint is Roshnee, she's not helpful at all. I asked to be called back by her to date she hasn't called and I've been calling since the fridge was collected, today they said she will call back at 11:30am and she hasn't called. I'm so disappointed at the service I got from GAME and its very frustrating.