Crocks, *****, Horrible Service

<p>I bought a Samsung Ceramic hob and oven from Game a few years back. They sold me an extended warranty for the product at around R1000. In 2016 one of the heating elements (plate) of the Ceramic hob stoped working and I reported this to the shop as procedure of the warranty demands. The shop contacted the company that Game is subscribed too for the warranty and the company sent technicians to look at the issue. the technicians replaced the faulty element with a new one, tested it for a minute just to make sure it heats up and then left.</p> <p> </p> <p>I was happy until that evening when I had to cook. Upon switching on the plate that has the new element and puting my pot as ussual, the whole ceramic glass cracked. When zooming in i noticed that the element does not look the same as the original 3 on the other plates. But given that I'm not a technician I don't know whether this is a problem or it's standard practice. So sitting with the problem of the massive crack all over the top of my ceramic hob, I then called the technicians who whereat my house to inform them of the new problem and how i'm not happy that this happened just as they replaced the element and I was supposed to have my normal cooking life back. The technicians indicated that I was to go the normal route of reporting at the Game stores and they will take assigned the case by the store.</p> <p> </p> <p>Displeased and feeling inconvinienced I headed back to Game store to report the new problem and the lady helping me took down the details and said technicians will be incontact with me soon. A month later no conact had been made so I headed back to Game and was told the company will be informed again of the cases and I should hear from technicians soon. Another month passed with no contact so I called the technicians and the told me thy have not recieved the case from Game store so they cann not attend to it until it is assigned to them and there is a case mumber.</p> <p> </p> <p>I went back to Game and they claimed to have reported my matter to the company and later 'the company informed the store that they came to my house and requested to take the hob for testing and I refused', so there is nothing they can do for me. I asked for the date they technicians went to my house and the name of the person they spoke to (because I know they did not come and the store lady kept insisting they did), She didn't know the date, so I asked for the date the company inform her ot their visit and she did not remember since she had not recorded it down. Irritated, I immediately took out my phone and called the company, right infront of her and the company said the case has still not been reported to them so they have not come to my house yet on this issue. I called the branch manager and even head office to try and resolve this and head office promised that the matter will be resolved.</p> <p> </p> <p>A few weeks later technicians arrived and took the hob with them for testing, that was early January 2017, and up to now the hob has not been returned and I have no stove for cooking. Each time I contact Game they tell me to wait for the technicians to get back to me, and when I call the technicians they say the finding of the tests have been send to Game store and the store has been advised accordingly and should be the one contacting me. I have tried more than 3 times to go physically to the store but the lady avoids talking to me and just tells her collegues to tell me to go home and wait for a call from the technicians. I have also asked for the manager but no one comes until I eventually leave.</p> <p> </p> <p>So basically Game store Ilanga mall has ****** my stove, becuase they are the ones I bought from and I dealt directly with on the matter but I now have no stove and they are running away from me. This in essence makes them *******, crocks, *********. They are taking advantage of Me as a customer because they believe they are too big a company to be taken on by one mere customer.</p> <p> </p> <p> </p>