CRACKED FREEZER

I purchased a Defy freezer from Game on Black Friday,firstly it took so long to get delivered,I onl received it Tuesday afternoon at 4:30pm and was told to only switch it on in 5hours,after all the wait ,I opened the freezer and realized it was cracked on the inside!!so I contacted Game and they said that they will send someone to inspect it,so I waited and waited,I had to contact them again and now they tell me that it’s Defy problem now ,I bought the freezer from them,but now they giving me the run around ,I didn’t even use the freezer yet...I want a full refund including my delivery fee,!!!Game is useless,just taking our money and giving us nonsense!!!!!