RP
Roshelle P
1 reviews | Active since Feb 2015
05 May 2015, 12:27
Contract special
I upgraded my Vodacom contract last week (ID ***). The contract special advertised in the brochure was for a Samsung galaxy pocket for R199 pm with a R2600 Game voucher. The consultant told me that I could not have a white phone although he had stock of it, as the specicial was only for the blue/black. This is not stated on the brochure so I was very unhappy with that as this was a birthday gift for my little girl who requested the white.Please advise on the way forward. I have not opened the phone box yet.
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Game's replyOfficial
06 May 2015, 16:42Hello roshellepillay00,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel. ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel. ***73
Best regards,
Game's reply06 May 2015, 16:42
Official
Hello roshellepillay00,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel. ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel. ***73
Best regards,