1 reviews | Active since Apr 2012
CONTRACT NOT ACTIVATED ON THE SAME DAY
To Whom It My Concern<br> <br> My husband and myself was in on Saturday morning to take out a Vodacom contract .The consultants face already showed that she wasn't in the mood to work.(just my observation).My husband filled in the documentation and I asked her when the contract will be activated as we have been dealing with vodacom in the past when taking contracts out,her response was 48hours (what the hell)I told her I know that contracts should be activated on the same day .She reckoned that she doesn't do the activation the admin manager does it.Thats utterly bull,I know when taking out a contract on the end of the month I don't pay the parata fee that''s way we came to take the contract out on the month end.\They are causing convenience as such to activate the contract when they feel like it.I think its highly unprofessional to cause such convenience and I think they need to pay the parata fee."
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Please allow management to investigate this matter where after they will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
