LVdB
Louise Van den Berg

1 reviews | Active since Aug 2015

26 Aug 2025, 18:04

Contract double deal issue, have to wait for units.

Have tried to take out contract with game in Fountains mall, Jeffrey's bay which they have on special. The 2x galaxy A26 for R369 on special for limited time. Contract was approved but now I have to wait to get the phones. The reason being that the second phone doesn't go through as for free like the contract stipulates. There is the whole cellphone amount that needs to be paid. This is very inconvenient for me and I am very unsatisfied. If you take out a contract surely you can get the phone right away. It was also mentioned that this has been emailed through to head office with nothing being done. Come on, this is very unprofessional for game. I really do not want to be a very unsatisfied customer. I do ask that this issue get resolved very quickly otherwise I can see no need to go on struggling and will find another store to buy from. I am sure I am not the only customer that feels this way.

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Replies (2)
LVdB
Louise Van den Berg's update16 Sept 2025, 06:02
Reviewer Update
Good day.
I recently took out a contract with game and Princess was the lady at head office who assisted me.
The problem I had is that with the double deal the second phone does not go through as free. I waited for a week after the contract was approved to get the phones.
Princess really went above and beyond I think her normal duties in assuring that my problem would be resolved ASAP. For someone just starting out to go more than the extra mile is damn good. She turned my "unhappy client" status of game into "happy client satus". She even sorted out my sms service that didn't work. I am really glad she was the one that was appointed to my case.
Game
Game's reply21 Sept 2025, 11:25
Official
Hi  Louise, thank you for your awesome feedback! We'll be sure to share it with the senior management team so that  Princess can get the recognition she well deserves. 👏✨