1 reviews | Active since Oct 2016

23 Oct 2016, 19:46

Contract Cancellation

<p>Hi. I've taken out a contract with Game store in Wonderpark. All devices and sims have been returned with accessories. Once-off sim payment was reveresed but both contracts are still reflecting on my account. No one at Game can advise me when it will be cancelled and they are sending me to the service provider. I feel that if they can sign up a contract they should have right to fulfill the termination as well. My current lines with Vodacom have now been blocked and I have been contacted for payment arrangement yet Game or Vodacom cannot advise me once my contract will be cancelled. I am tired of this bad service from Game and that is why I have even closed my Game account. Their service always leaves a bitter taste in your mouth.</p>

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Replies (1)
Game
Game's reply24 Oct 2016, 07:14
Official

We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.

Senior Management will investigate this matter together with Vodacom and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73