PG
Pippie G

1 reviews | Active since Dec 2020

01 Dec 2023, 13:20

Continued Unprofessional Service

I have on several occasions gone back to this specific Game and please avoid this branch as the service is poor and the staff are definitely not grateful that they still have a job. I wanted a Alva Gas Level Indicator which is advertised as being in stock. When I enquired where to find this item I was told by a lady who was not very interested in comment that if they did not have this item why did the online search state that they indeed had stock. She was humming to herself and not providing any answer. Well when I asked whether the store had a manager I was ignored and not one staff member showed any interest in having the Store Manager come there and tend to my request. Needless to say that store will never have the pleasure of my business ever again and I will be spreading the word that if you want to avoid unprofessional staff and frustration when wanting to purchase a specific item stay away from Game Mall@Reds

0
Replies (2)
PG
Pippie G's update03 Dec 2023, 15:02
Reviewer Update
Well to spar myself more frustration, I went online and ordered 2 of these Items, paid and the parcel was delivered. But it only contained 1 item instead of 2.

Pointless to try and contact game because it seems their phones are not working either.

What has happened to having pride in your work and executing your duties and responsibilities to the best of your ability?
Do these packages get checked before leaving Game? If so then your staff members are *********** and should be given proper training.

This scares me as it seems that some of the Game employees are not grateful to have a job that pays them their salaries and the checkers are also not equipped for their jobs either.

Should the public just be satisfied with bad service and not try to improve the service they are paying for?
Game
Game's reply04 Dec 2023, 13:09
Official
Hi Pippie, thank you for getting in touch. I'm sorry, for the service you received in store and that you're missing an item from your online order. This is not the experience we want you to have. Rest assured; your query will be escalated, and you will be contacted.