SI
Shahied I

1 reviews | Active since May 2015

05 May 2015, 10:53

CONSTANT HORRIBLE SERVICE

Hi<br> I am a frequent shopper at Game, Cresta. I always buy major appliances from them (2 fridges, a microwave, and a washing machine in the last month).<br> Last week I went in to buy a fridge and was greeted with the usual array of unhelpful and rude staff members.<br> There are inefficient people on the tills who constantly make errors, it took us an hour to get a payment receipt for collection as there was no stock as well. Whenever we go to Game the queues are unreasonably long and they are always understaffed on cashiers. They refuse to help with price checks, even if the scanner for customers isn't working.<br> The store needs an upliftment in staff morale and supervisors should be more efficient and helpful.<br> The quality of shopping is appalling and a big disappointment.

0
Replies (1)
Game
Game's reply06 May 2015, 07:39
Official
Hello Shady7,

We acknowledge receipt of your complaint with reference ***.

We have noted your concerns, thank you for bringing this matter to our attention.

The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.

Please accept our sincere apologies for any inconvenience caused. Store management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,