CONSTANT HARASSMENT WITH NO REFUND FROM GAME

Game is extremely abusive and now they are using their muscle as a giant retailer to Harras me and cause me even more stress. Over two month of dealing with game for an online order they never fulfilled. They say they refunded me but don’t even give me the opportunity to give them my bank statements to prove that they never refunded me and how dare they say that I must go to my bank when it’s their incompetence and lack of customer service that is causing me all this stress. FNB has been more than willing to assist and they have done so effortlessly. I cancelled the credit card I used to make my purchase and went to extra lengths to communicate with game to alert them of my banking details on the 27th of May 2020 and I even spoke to Natheer Abrahams who re assured me that the refund will be processed correctly but to my surprise Game says they refunded me to the credit card that I used and explicitly told them was since closed on the 31st of May 2020..... how is this even possible if I alerted them of the closed card?....subsequently on the 3rd of June 2020 I received an sms from Game notifying me that they were out of stock and are working tirelessly to refund me.......but they said they had refunded me on the 31st of May 2020....... Natheer called me again on the 26th of June 2020 but has since gone awol as well. On the 12th of July 2020 I was now called by a lady saying she is from Management and is promising to call me on Monday to bring this to completion and also went awol. Today the 15th of July I was called again by another lady saying she will send me an email so I can reply with my cancellation letter from FNB and the email where my bank clearly stipulates that there are no funds which were refunded to my closed credit card account but that email never arrived as usual with Game stores .....over Two months now back and forth with a retailer that clearly lies, goes awol, blames my bank for their failing service delivery, lack of good customer experience and obvious lack of working business process for the scenario I’m presenting R2499 May be small Chang to a big retailer but I worked hard for that money and am NOT willing to loose it just like that, I don’t owe GAME , they have no right to take my money and cause me so much stress for their incompetence ......NEVER BUY ANYTHING FROM GAME IF YOU WANT PEACE......DO NOT YOU WILL LIVE TO REGRET IT LIKE I AM!