Constant Awful Customer Service

It seems as though Games stores are fast becoming known for their terrible service especially in Gateway, Durban and The Pavilion as I have been told countless times by friends and family, however, this is about me. I was just debating a point with a manager whose name I think is Lucas and he hung up on me. That is awful customer service and treatment. A week ago when I bought my tablet the employees could not answer a simple question that I had and I eventually had to cause a rather embarrassing scene to get an answer, the employees were literally relaxing and conversing amongst themselves at 10am!!<br> <br> The managers treatment is appalling and he needs to be dealt with effectively!