Confirmed online order and the cancelled later on but it is still showing online even now

On Friday (22/11/2024 )morning I put an online order for No Brand Tranquillity sleeper couch grey which was for R3499.00 each and paid R6998.00 because I needed 2 couches.

The order was confirmed at 7h38 and then later at 10h50 I got an email which was cancelling the order saying it was out of stock. I then pick up the phone and called customer service and ask to speak to the manager which I ended up speaking to the guy by the name of Mthobisi, I explained my query and asked him to look around for me as I don’t mind to pick it up on my expense in store where he can find it even though the online delivery was free as the order was above R500, during our conversation he confirmed that he can see the stock in Pinetown and in Pavilion on the system but he is going to call them and get back to me at 14h00 since I say I don’t mind picking it up from the store .He didn’t call back, at 15h00 I tried to call him to check what was the feedback and I had no luck, I left the massage with my contact details for him to get back to me and he didn’t bother to get back to me until now.

Yesterday I went to Pietermaritzburg Game in liberty Mall and the same couches were available and I even asked if I could get 2 of them and they said Yes, I was surprised as Mthobisi said he couldn’t find it in Liberty Mall on Friday for me .I was going to buy it straight away but my problem was that I haven’t got my Refund back and I don’t have money to pay for it. This morning when I checked on Game website the same couches are going on special for R2999.00 each and again I unfortunately cannot buy it as I still haven’t got my Refund back, my money is stuck with Game store on the so-called Refund process!

When I call customer service (Mthobisi) this morning, he told me that he can ask the store (Liberty Mall) to keep it for me but provided that the Refund reflects when they still have it Really! It is now my problem that my money is stuck with Game Refund process while on Friday he told me that fortunately because I used Standard bank to pay, he can reverse the refund without me having to give him bank account number. Why is he not reversing the refund and pay it to the store so that they can keep couches for me? To me that sounds like I am on my own in this whole situation.

Now I cannot buy the couches from the Store on Black Friday special at R2999.00 each because I don’t have money, I haven’t received my Refund back.

This is Game store dilemma which they need to sort out and give me my couches even if it means that they stop the Refund and pay the store which is got the couches.

1. I feel mislead for the online special which was confirmed at 7h38 and cancelled at 10h50 on Friday 22/11/2024. 2. I feel frustrated that I cannot buy the same couches which are now in special in store after I was let down by your Online.