BS
Bernelee S
1 reviews | Active since Sept 2017
23 Oct 2023, 10:31
Confirmation of Cancellation
Good day
I closed my Game Account towards the End of May 2023. I paid the settlement fee requested and sent the Proof Of Payment. Eversince I have been asking REPEATEDLY for the confirmation of cancellation but I am not being assisted.
The response I keep receiving is that my request has been escalated to the relevant department – this is the response I receive ALLLL THE TIME. Last week I sent another email requesting the same thing then I get the same response but now I am being called by another clients name, why am I referred to as Salamina when that is not my name?
Why is my request not being attended to?
Helpful (0)
Replies (1)0
Replies (1)
Game's replyOfficial
23 Oct 2023, 13:29Hi Benelee, thanks for getting in touch. I'm so sorry for the experience with regards to your Game account. Please be advised we will escalate the matter to our complaints team for assistance. Regrettably we do not have access to account information, but we will get feedback for you.
Game's reply23 Oct 2023, 13:29
Official
Hi Benelee, thanks for getting in touch. I'm so sorry for the experience with regards to your Game account. Please be advised we will escalate the matter to our complaints team for assistance. Regrettably we do not have access to account information, but we will get feedback for you.