Conduct and professionalism of staff and management at game store jabulani

I was taken from pillar to post at game jabulani mall after i had taken in a tv for repairs i was given the wrong tv and i tried to take it up with the store management whom also did take my matter serious.i ended up taking the matter with the head office that was when the tv matter was resolved.i also reported a staff member by the name of zodwa who works at the customer service desk at game jabulani after she had insulted my girlfriend calling her sick for asking her about the progress on the tv stand dat was left behind at the store wen the tv was returned.until this date i still havent received any response on what actions were taken about such conduct of the staff member.mr paul masuku failed to handle the matter as i was reffered to him for assistance i even sent an email to mr phil mogele whom i was told he deals with the complaints but still no response.if this is how game store claim to value their customers is totally unacceptable