RC
Romeo C

1 reviews | Active since Nov 2024

18 Nov 2024, 09:55

Concern Regarding Unprofessional Behavior at Your Store

Saturday, November 16th, I personally experienced an unsettling incident involving a Tevo staff member at Game mall of Africa. While I was considering purchasing a Verimark vacuum, the staff member Khumo approached me and disparaged Verimark products, labeling them as "bad" and "non-functional." The individual then attempted to persuade me, rather forcefully, to purchase a Tevo product instead. As a customer, I found this approach not only aggressive but highly unprofessional. It is crucial for your staff to respect customers' choices and refrain from pressuring them into purchasing products against their will. I am not happy.

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Replies (1)
Game
Game's reply18 Nov 2024, 11:17
Official
Hello Romeo, thank you for bring this matter to our attention. I am sorry for the experience you had and understand your vexation and disappointment with the service you received. I see you've also emailed in a complaint; be assured, your query will be escalated the management team and you will be contacted within 24-48 hours.