Compliant /Bad Service

on the 7th of march i bought a laptop, at Game Springs Mall, which turned out it did not have wifi connection.On the 23rd of March i took it back they gave me one from the the display which had scratches on when i asked what can I do about the scratches the said unfortunately there is nothing they can do about it.They did not even bother offering me a discount since they gave me a laptop that is from the display.The next day I went back to take back the laptop that was from the display to ask for a refund they said unfortunately I can not get a refund because 7 days have passed I understood.They sent my old laptop for repairs its been a month since my laptop has been sent in for repairs but I have not received any feedback regarding how far they.I was promised to receive feedback the following week either Tuesday or Thursday.