Complete customer care failure

I bought a fitness watch online earlier this year and the strap broke. I took the watch to Game Clearwater on 1 September. spoke to a lady I think her name was Denelle and she said to leve the watch there and another lady would be in Monday and they will contact me. The watch has a 1 year warranty. I asked for something in writing to say that I have handed the watch over and neither she nor the manager on the floor at the time were willing to even just write something on a piece of paper as proof for me. I refused to leave the watch there withiut proof of me doing so and left my details with the lady. Monday 2 September a lady called and asked when we bought the watch and that she would call us back. I heard nothing further. 9 September I emailed Shanditt Chauke regarding the situation as Shanditt assisted me when I bought the watch originally as there was an issue with that as well. Today is 17 September and I have not been called back nor has my email been responded to. I am glad I did not leave the watch there with no proof because my issue has gone unassisted for so long, I can only imagine what could have happened to my watch. Very disappointed in the lack if service and assistance from Game Clearwater.