Complaint Regarding Incorrect Information and Service for PlayStation Repair

I am writing to express my dissatisfaction with the service I received at your store(Game Heidelberg Mall) regarding a PlayStation console I purchased on 22nd February 2024

When I made the purchase, I was clearly advised by one of your staff member(Wandi Nhlapo) that, should the console stop working, I could return it to the store and they would facilitate the booking for repairs. Unfortunately, my PlayStation stopped functioning recently, so I visited your store with the intention of returning it, only to be told that I must call the number on the box to arrange the repair myself.

This conflicting information has left me frustrated and confused. I was under the impression that the store would handle this process as initially communicated.

I kindly request that this issue be resolved and that the necessary arrangements for repair or replacement be made through your store, as originally promised.

Please advise on how this matter can be resolved promptly. I look forward to your feedback.