Complaint Regarding Game Credit Account – Unresolved Balance & Interest Charges

I am writing to formally raise my concern regarding my Game credit account. Despite consistently paying my monthly instalment of R952, I have noticed that my outstanding balance is not decreasing as expected. Instead, I am seeing the interest rate continue to rise, which is extremely discouraging and feels unfair.

I have made several attempts to reach out via phone and email, but I have yet to receive any meaningful assistance or explanation. This lack of support has left me feeling that the account is structured in a way that benefits Game rather than the customer.

To be clear:

I pay my account on time every month.

My instalment amount is R952.

There is no visible reduction in my outstanding balance.

Interest continues to accumulate, making it harder to settle the debt.

This situation feels exploitative and misleading. I would appreciate it if someone could urgently review my account, provide a detailed breakdown of where my payments are being app****, and explain why my balance is not decreasing.

I believe that transparency and fairness are essential in any credit agreement, and I hope that you will treat this matter with the urgency and seriousness it deserves.

If I do not receive a satisfactory response, I will have no choice but to escalate the matter to the National Credit Regulator (NCR) and HelloPeter to ensure that other consumers are aware of these practices.