Complaint regarding cancelled order due to uncommunicated pricing error

Dear Game stores,

Order no: ***

I am writing to formally lodge a complaint regarding an online purchase I made from Game Stores.

On Sunday, 1 May 2025, I purchased a set of cast iron pots via the Game online store for R379.00. I received confirmation of my order and proceeded to collect the items on Friday, 6 June 2025. However, upon arrival, I was informed that my order had been cancelled due to a pricing error.

This cancellation was never communicated to me, which is in direct contradiction to the store’s own terms and conditions. The store had 6 days to notify me of any issues with the order, yet no effort was made to inform me of the cancellation or the alleged pricing error.

I believe this conduct is unfair and misleading, and it undermines my rights as a consumer under the Consumer Protection Act (CPA). The lack of communication and disregard for your own policies suggests a failure to treat customers with the transparency and respect required by law.

1. Can you provide a formal explanation for the cancellation and lack of communication. 2. A copy of the store’s pricing error policy and how it was app**** in this case considering this was a 37.94% reduction from the normal price. 3. Consideration for honoring the original price or offering a reasonable resolution which does not include a refund.

I look forward to your prompt response.

Regards