Complaint regarding a fridge I purchased from your store

I am writing to formally lodge a complaint regarding a fridge I purchased from your store(Game), which is still under a 2-year warranty.

After purchasing the fridge (paid in cash), it developed a fault where it stopped freezing. I contacted your store and was instructed to contact LG directly and pay an access fee for a technician. I comp**** and paid the required fee. A technician named Bongani was sent to repair the fridge, and although it was temporarily fixed, the issue returned in less than two months.

I contacted your store again and was once more instructed to follow the same process. I paid another access fee, and the same technician attended. Despite this, the fridge is still not functioning. I have now paid multiple access fees and even paid for parts, yet the appliance remains faulty.

I am extremely dissatisfied with this service. As a customer, I should not be required to repeatedly pay for repairs on a product that is still under warranty. This situation is unfair and unacceptable.

I am requesting the following: - A full and proper repair of the fridge at no additional cost, OR - A replacement fridge, OR - A refund

Additionally, I request reimbur*****t for the access fees and repair costs I have already paid.

If this matter is not resolved urgently, I will have no choice but to escalate it to the relevant consumer protection authorities.

I look forward to your prompt response and resolution.

Yours faithfully Fikile Radebe ***