Complaint.. No order received.

I made an order online on December 29th. The order was said to be dispatched on December 30th. It is January 10th and I have not received my order yet. I have spoken with 3 reps.. The 1st said she was going to follow up and email me back, the 2nd (Akhona) said that she would need to follow up with the store and will call me back the next morning.. She did not!!! The 3rd person I spoke to Sandiswa said he will contact the store when they open as well and call me back.. He did not. So I have been **** to 3 times by your customer service. I have waisted my time, airtime and have been inconvenienced so much already. I called back and finally another rep (Mia) called me back after our line got disconnected.. She also said she needed to call the store... After waiting for roughly 15minutes she comes back to tell me that the store (N1 city) has still not dispatched my order. Having to hear how unprofessional the store staff is, how they do not know the process of processing online orders, even that the lady that handles the online orders cried when being questioned. This is not great customer service. And now I'm being told to wait until Friday the 15th even though I explicitly told some of the items I need as my one sons will be going to school on Wednesday.

Your stores needs to be properly trained about online orders. Your customer service reps needs to be educated on phone etiquette and what is acceptable or not to disclose to a customer as I'm sure customers do not want to hear how inexperienced your staff is on your processes. I have paid for shipping on an order which was to be delivered already. The money has been deducted out of my account already.

I sincerely hope that someone would get back to me regarding my experience and can understand the immense inconvenience this has caused.