complaint for bad service recieved at Game store Mitchells Plain

<p>My name is Monica Feni ,I have purchased a refridgerator Defy Double door from the 05/02/2017 at Game store.The refridgerator has been giving me problems since then it is over freezing at the bottom. I made so many calls at Game store to report the issue and the technician from Defy has been at my house for 4 times and the issue has yet to be resolved. The first time the technician was at my house he claimed that the problem was the rubber that was not properly closing and he fixed that but the problem persisted. After the technician fixed the rubber he did not even made a follow up neither Game store at Mitchells Plain, I the customer had to make the calls all the time. The last time the Technician was at my house which was 13 May 2017 he came with the hair drier to fix the problem which I was amussed and shocked with that but he claimed that he was told to use the hair drier at defy and he doesn't know if it is going to work if it did not work I should make a call again after waiting and waiting for days for him to come in to my house. It is so obvious that this issue will never be resolved or let me say that at Game store they are taking an advantage since they know that the is nothing that I can do. Please help to get my refund if they can not replace that refridgerator with the other one.</p> <p> </p>