Complaint

I am highly annoyed and disappointed with customer service at Game Fourways Mall and their store manager Duke Morolong. Mr Morolong was called to assist me, but to my surprise was a Mr Morolong who greeted me with an attitude and reeking of alcohol, at 14h45 afternoon 26/12/2022.

Things quickly went south as he was highly unprofessional and dismissive of my reason for the return. I went to return an unused car seat and did not even want a refund and instead asked him for a voucher so I can give that instead of the car seat as it does not fit my niece (she was born in December ). He tells me that he is not going to do that as this seat has been in my home for 6 months( I bought the item on 14/07/2022) it's not even 6 months old! I asked him to show me exactly where it says in the policy that items such as car seats cannot be exchanged if returned within or after 6 months and he just said “no,he will not”and he is not refunding or exchanging it!

I have left the car seat at Game Fourways and urgently need intervention as this is unacceptable. When purchasing this car seat no cashier or sticker or in the receipt or online says it cannot be returned. At this point, I actually want my money back as this is unacceptable!

Please find the receipt attached below where he states that he will not refund me and has signed.

Kindly assist urgently.

Kind regards,

Sphamandla Cell: ***