Complaint

I went to pay my mother's account at Game City. (JHB CBD) It was just before 14:00 on 03/07/2021.I was assisted by Tshepo Nkosi. I had my mother's ID no and Her Game card number. I told the gentleman that I would like make a payment. He told me that he won't be able to assist me with the ID no or card no. There are other game stores that will be able to assist me but at their store they can only assist if I have the Easy pay no. I asked him can your customer service desk help me? He said yes but since is closing time even if I go upstairs to the customer service desk I won't find them, they will be gone already. I found this so inconveniencing as it was already the 03rd and had to pay that account. I had to go back with the money and try to find a way to pay it which I didn't find I had to go back to the same store on the 05/07/2021 I went straight to the customer service desk was given the number to use to pay and went back to the cashiers to pay. I then realise that the reason Tshepo dismissed me was because if I had gone to the customer service desk they will have to wait for me to come back with the easy pay number to pay. Game can we be able to use card number or ID number to pay game account at the tills please.