Complaint

Yesterday 20 June 2022 13h14, I bought TV set 58 cm Hisense R7999.00 from GAME KING WILLIAM'S TOWN, they do their procedure to check the TV set is on and I saw it the TV set was on. The shop helper took the TV set to the car, then he asked whether they told me about the front or the back for loading purposes and I told him no then he loaded the TV set into the car.

On the 21st June when the TV set is taken out from the box for wall mounting, then we saw the TV set had crack.

Immediately we took back to GAME SHOP and we explained and they dont want to listen and we requested a cctv camera/ footage to the Store Manager from 1st point to the last point so that we happy about their decision.

The store manager denied to show us the footage. We ended up leaving the TV set in the shop and the till slip is with me. Also they say it my fault.

Thank You Ms K Toise ***