Complaint against Game store

I have been fighting with game to close my store account for 12 months. In January they advised that they closed my account and rectified the outstanding balance of R112 that accumulated for account fees(when the account was actually meant to be closed). Today Transunion confirmed that account was not closed and is reflecting missed payments for R112. Game Store is absolute **** and would advise anyone thinking of opening a store account to reconsider.