Complaint against Game Clearwater and Defy

Hi, I purchased a brand new Defy Fridge from Game Clearwater in December 2022. Shortly after receiving delivery I notified the branch that the fridge's water dispenser was not working and was leaking all over my floor. I also stressed that the fridge was not cooling properly and I was throwing out food every week. I had to go in store to speak to the sales rep who handled my sale as they were not helpful over the phone. I was told a technician from Defy would come through to repair the dispenser and check what was wrong with the fridge as it may just be a settings issue. The technician came through at the end of January beginning of February 2023 and taped the water dispenser, only for it to still be leaking. He then checked the temperature of the fridge and said it would need to be regassed. He proceeded to cut the back copper wire of the fridge, drained the gas and regassed the fridge. He checked that the fridge was cooling and left. However shortly after he left, the fridge kept switching off and on and the temperature has not been constant. There's ice building up at the back of the fridge and over the external copper wire which was cut to regas the fridge. I went to Game Clearwater on 22 October to complain in person at the store because my calls to the Defy call center were in vain. Game said they would need to contact Defy and await a report from their technicians in order for me to get a refund. It's been a whole week of calling and following up for a response from them and I'm just being given the run-around of "today-tomorrow" or "we're following up, we'll get back to you" but there's no communication whatsoever. I am currently without a working fridge, and requested a full refund from the store in order to buy a new fridge because I'm not happy with the current one to be repaired again only to give me the same issue a few weeks later. The manager Iris, is useless! She has no customer service training, lacks communication skills and can't handle disputes at all. So is the sales rep who sold me the fridge, an *********** woman named Irish! Game Clearwater Mall and Defy are absolutely pathetic, and just give customers the runaround when trying to get their money back! I've since lodged complaints with the Consumer Ombudsman and SA Consumer Complaints to try to get a full refund back from these defunct individuals!