1 reviews | Active since Aug 2016

18 Aug 2016, 08:51

complaint about service given

<p>On sunday 14/08/2016 me and partner bought a stove plug in at game mall of africa,then we where told that its not in store but warehouse should get it before end of the week,then 18/08/2016 my wife asked me to call in and check then spoke to Oupa Molepo sales agent helped us then told me that when came in said stove they dont have we should get it month end and that is totally lie,to my suprise when bought stove all was fine told before end of the week should get call to come collect our stove so today its different story.</p> <p> </p> <p>I just want to know if Game display items in store the when customers buy told they dont have in store but at warehouse, then when query told they dont have on stock why didnt say first time and why do they advertise something they dont have,was happy that we purschasing an item for good use.</p> <p> </p> <p>lastly when spoke to agent that why month end he was rude then when suggested we should come in cancel order told me its fine, now we wasted our time last week come in store buy now this,it was simple that should check with other stores if they atleast have similar stove to accomodate a customer not this because needed this stove by weekend.</p>

0
Replies (2)
Game
Game's reply18 Aug 2016, 12:06
Official

We acknowledge receipt of your complaint and apologise for any inconvenience caused.

Please allow management to investigate this matter where after they will provide you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply19 Aug 2016, 05:26
Official

We confirm that management contacted you to advise that they found you stock which you can collect at your convenience over the weekend.

We look forward having you in the store and thank you for your patience.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,