Complaint About poor service at Game Southgate mall

I went to the store to return a Bennett Read washing machine. When I arrived, the security guard helped me and directed me to the returns and pick-up counter. At the counter, the lady asked what was wrong with the machine in her language. I explained the problem in my language, but she insisted that I speak her language. I then asked her to please call someone who could help translate. She called another employee who spoke my language, but the employee spoke to me with a very bad attitude in front of other cashiers and customers. She asked why I could not speak English, and another staff member said she was being sarcastic. Because of this uncomfortable situation, I asked for a refund or a replacement machine because I did not want to return and experience that treatment again. I then asked to speak to the manager. The employee said she was the manager, but she was not wearing a name tag. When I asked for her name, she said not to worry and that she would write it down so I could report her. She then called a Bennett Read representative who explained that the washing machine would first need to be assessed according to their policy. She also said that if the damage was caused by my electricity, it might not be repaired and that there was nothing she could do at that moment. After this, I left the counter and asked the security guard if the employee with the bad attitude was the manager. The security guard told me she was not the manager. I then went back and asked to speak to the actual manager. They showed me the manager and I explained the situation. The manager called the employee who had the bad attitude. She came back with even more attitude and spoke to me in a way that made me cry in front of the manager. The manager then said she could not assist me because she had not received approval from Bennett’s Read boss. I asked her to escalate the matter to Bennett’s Read boss, but she said the head office was closed. I then asked for the head office address so that I could report the matter. My main concern is the very poor attitude from the Game staff and how the manager handled the situation. It made me feel very uncomfortable and disrespected as a customer.