COMPLAINT ABOUT HISENSE 420l fridge

Hi, I am very disappointed on how Game Pavilion handled my query. I bought Hisense 420l Fridge/freezer 7 September 2018, paid R5999. 10 mnths after, the fridge started giving problems. At times it would not get cold at all and the freezer will accumulate alot of ice. Sent an e-mail through customer service, Natasha handled the query, requested for POP, i ddidnt have, except for Bank Statement since I used my credit card. Went to the Bank req for bank statement, i got delayed because i could not remember the month I bought the fridge. I got the bank statement few days after, sent a copy to Natasha, took her approx a month or so to log a call. I had to send another email in September to get her attention. Semi, I have no idea whether he works for Hisense or Game, called me, asked about the complaint, informed him about the fridge, he sent a guy Lugesh from Hisense to come and check the fridge, Lugesh didn't communicate with me what was wrong with the fridge, he just opened the thermostat control did some adjustment and closed it. The fridge was working but not 100%, I thaught maybe I'll give it some time, meanwhile my food was getting spoiled, threw alot of of perishable food and I was then frustrated, annoyed and stressed, because I wasted my money buying those perishables. I sent an email again on 9Jan 2020, to Natasha Robain and Uversha Gounden (store secretary), complaining about the fridge. Got an email on 10 Jan 2020 stating that a call has been logged. Got a call on 13 Jan 2020, from Semi regarding a call logged for my query... To cut the long story short, he assisted me, and gave me a reference number to take to the Store to be credited for a new fridge. Went to the store 29 Jan 2020, called for Uversha, she didn't assist me, She told i must speak to the Sales assistant, spoke to a guy from Hisense Kelvin, he took me to an Indian lady who was rude, didn't even wanted to listen to what I had to say, she just requested for Proof of Payment, which I didnt carry with me since I had already sent through an email last year. I was angry and frustrated, thinking of the food I am throwing everyday. Before I went to the Store I sent them an email that they will have to reimburse me if they gonna take too long to sort out my fridge. No reply. Called Kelvin the following day 30 Jan 2020, referred me to Dianne to trace my POP, said it will take approx 3 days to find it, up until this day 1 Feb 2020 I am still waiting and throwing food everyday, I cannot even cook now, my family and I live on takeaways and its very costly for me. I am very disappointed with Game's customer service. I did not expect this kind of treatment from Game, i always spoke well of the store, i always buy at Game, but I don't think I will ever buy anything else from them especially huge items like appliances, i rather go somewhere, where I'll be treated accordingly. Game needs to give their staff a course on customer service... Clearly they need it....